Ict Resilience Manager

The ICT Resilience Manager is a senior-level role responsible for ensuring that an organization's information and communication technology (ICT) systems can withstand, adapt to, and rapidly recover from disruptions. This role is critical in maintaining business continuity, minimizing downtime, and protecting data integrity in the face of cyberattacks, natural disasters, hardware failures, or human error. The ICT Resilience Manager develops and maintains comprehensive business continuity (BC) and disaster recovery (DR) plans, conducts risk assessments, and leads incident response exercises. They collaborate closely with IT infrastructure, security, and operations teams to identify single points of failure and implement redundant systems, failover mechanisms, and backup strategies. Key responsibilities include designing and testing recovery procedures for critical applications, networks, and data centers; managing crisis communication protocols; and ensuring compliance with industry standards such as ISO 22301, NIST SP 800-34, or the Business Continuity Institute's Good Practice Guidelines. The role also involves coordinating with external vendors, cloud service providers, and managed security service providers to validate service-level agreements (SLAs) and recovery time objectives (RTOs) and recovery point objectives (RPOs). Seniority signals include the scale of the organization (global vs. regional), the complexity of the ICT environment (multi-cloud, hybrid, legacy), and the level of autonomy in decision-making. At the mid-level, the manager may focus on operational execution of plans, while senior managers often set strategy, report to C-level executives, and lead cross-functional resilience programs. Remote compatibility is medium, as the role requires occasional on-site presence for drills, audits, and crisis response, but many tasks can be performed remotely. Salary drivers include industry (financial services and healthcare typically pay premium), certification level (CBCP, MBCP, CISSP), and the criticality of systems managed. Common technology stack signals include business continuity software (e.g., Fusion Risk Management, ServiceNow BCM), disaster recovery tools (e.g., Zerto, Veeam, Azure Site Recovery), monitoring platforms (e.g., Splunk, SolarWinds), and risk management platforms (e.g., RSA Archer). The ICT Resilience Manager is a key enabler of organizational resilience, bridging technical recovery capabilities with business strategy.